This “Cancellation, and Refund Policy” is subject to the Terms & Conditions, Additional Terms & Conditions and Privacy Policy of the website
https://oawjguyf.com owned by Joseph Guy Fernandez (hereinafter referred to as “the Site” in rest of this policy document and/or across various documents contained in the said website). This policy is effective from the date and time a user registers with the Site by filling up the Registration form and accepting the terms and conditions laid out in the website’s Terms & Condition and Privacy Policy sections.
The Site is owned by Joseph Guy Fernandez (or hereinafter referred to as “the Company” across this policy document and/or across various documents contained in the said website). The Company offers “Paintings for Sale” hereinafter referred to as “Service” .The Company has created this Cancellation, Refund and Return Policy in order to demonstrate its commitment to the user’s satisfaction. As the internet is an ever-evolving medium, we may change our Cancellation and Refund Policy from time to time to incorporate necessary future changes.
CANCELLATION POLICY: The Service Order placed may be requested to be cancelled within 12 hours of placing the order and making payment against it. In such cases, the cancellation request is auto-approved by the company and a refund of the full amount paid to the Company is initiated, to be fulfilled within 7 working days from the date of cancellation.
If the cancellation request is placed after 12 hours of placing the order and making payment against it, the user/subscriber/you need(s) to provide valid reason(s) for such cancellation request and provide supporting evidence as sought from time to time and as requested. If the evidence is found valid and the cancellation justified, the company will approve the refund. The decision on such Cancellation request will be taken by the Company within 72 working hours and communicated to the requesting party. User hereby agrees that the decision (regarding the cancellation request) of the Company shall be binding on all parties involved in the transaction. Once the Cancellation request is accepted, the subject Service User / Subscriber / You, to be decided based on the amount that was credited in the Company’s designated Bank Account and the proportion of the Service that was not utilised. A Service, which was originally marked as “Non-Negotiable”, shall not be eligible for Refund. Any Service paid for by the User / Subscriber / You to the Company shall be non-refundable by default.
REFUND POLICY: On successful Cancellation of the said Service as per the Cancellation and Return Policy of the Company, a proportionate refund of amount duly paid, excluding tax(es) as applicable, shall be refunded, within 7 days. If paid by credit card, refunds will be issued to the original credit card provided at the time of payment for the Service and in case of payment made by any other mode through any payment gateway, refund will be made through the same mode and to the same account. The overall activities stated under this policy shall always be subject to compliance by the concerned party as per the Terms & Conditions and Privacy Policy of the Company.
RETURN POLICY: In the event that the customer, having received the painting, finds it to be to his dislike, he may return the painting. However, the shipping charges will have to be borne by the customer. The said return should be intimated and returned within a period of 10 days; however, another 5 days may be added to this depending on the distance of the customer from the seller. You are also invited to exchange the painting with the difference
